Customer Service Consultant - Bath, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

Bath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At M&G our purpose is
to help people manage and grow their savings and investments, responsibly.

As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities.
To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role:

We are currently recruiting for a permanent Customer Service Consultant to join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team.

The Contact Centre team willplay a key role in ensuring advisers and customers have the best possible experience in their communications with M&G.

This role must be based out of one of our offices in Bath, Stirling or Edinburgh and regular homeworking will also be possible.

We will set you up with all the equipment that you need.

We also accept flexible working requests and part time hours are availablebut must be during the hours of 8.30am to 5.30pm Monday to Friday.

Key Responsibilities for this Role:

Take ownership for fulfilling a variety of work
Working as part of the Operational teams putting the customers at the heart of everything we do
Ability to work in a busy environment where high standards, productivity and quality are essential
Maintaining customer accounts
Behaviours and attitude to encapsulate a customer centric approach. Understand a customers' request, identifying what is required to deliver to that need
Own all requests/enquiries from end to end, minimising handoffs and delivering a personal service
Constantly seek additional knowledge to help you provide support to advisers, clients and colleagues
Identify ways in which we can continue to improve the way we do things
All transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales

Key Knowledge, Skills & Experience:

This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable:

Experience of customer service and administrative environments (preferably in financial services, but not essential)
Experience of handling calls in a Call Centre environment
Organisational skills
Ability to connect and build rapport where appropriate

We offer an excellent benefits package and a competitive salary.

Work Level:
Colleague

Recruiter Name:
Sarah Mathers

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent.

Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.