Resiliency Service Lead - Sheffield, United Kingdom - HSBC

HSBC
HSBC
Verified Company
Sheffield, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

  • Job description
Resiliency Service Lead

Big Bank Funding. FinTech Thinking.


Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely.

We also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank.


Our multi-disciplined teams include DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.


We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.


Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 20nn and beyond, we are currently seeking an experienced Resiliency Service Lead to join HSBC Technology.

Role purpose (overall high level summary of the role)


Reporting to the CTO Head of Service Management the role will work to ensure world class technology solutions that enable business success by leading strategy and delivery for Resiliency Service Platform.


Managing a direct team and budget of circa 10 resources, the role will provide leadership and support the outcomes of Vision '27 across Speed, Scale & Resilience whilst accelerating the build out and development of a world-class CTO capability that attracts, nurtures and retains talent.


The person in this role will be commercially astute, an excellent communicator and able to partner strongly with executive level business stakeholders (Group General Managers and their teams).

They will work with business leaders to define technology strategies, create new solutions and drive a culture of continuous improvement.

They will also be partnering with other DBS and IT counterparts, at various executive levels of the organisation including in-country leadership (CEO, COO, CIO).


Principal Responsibilities:
Develop and maintain the bank's resiliency service portfolio, including disaster recovery, business continuity, and crisis management.

  • Understand and deliver leadership for operational resilience within HSBC Technology
  • Collaborate with other departments within the bank to ensure that resiliency services meet business requirements.
  • Conduct assessments of the bank's resiliency services to identify opportunities for improvement.
  • Develop and maintain metrics and reporting mechanisms to track performance and communicate results to stakeholders.
  • Develop and deliver training programs to increase awareness and engagement of technology staff in resiliency services.
  • Establish partnerships with external organizations to leverage expertise and resources in resiliency services.
  • Stay uptodate with resiliency trends, best practices, and regulations to ensure that the bank is always aligned with the latest developments.
  • Manage budgets and resources related to resiliency services.
Lead a team of resiliency professionals and coordinate their activities to achieve resiliency goals.

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Leadership and Strategy Responsibilities

  • Lead the Resiliency Service to successful delivery of business outcomes.
  • Strong commercial awareness looking for ways to drive down RTB costs through automation, less TOIL and efficient use of Infrastructure.
  • Ensure HSBC technologies are standardized an aligned to customer needs.
  • Promote the Net Zero strategy for CTO embedding best practices and consistency across the organization.
  • Work with Regional CTO leaders to capture regional business requirements whilst ensuring global consistency
  • Manage the associated budget, with ongoing focus on personnel, vendor, and capital expenditures.
  • Build strong working relationships with Product Lines and business leaders to ensure teams meet expectations and contribute to achievement of business goals.
  • Collaborate with CTO Exco business leaders to develop short
- and long-term strategic plans.

  • Support and facilitate innovative and experimental software development work to test new ideas, within bounded cost and time frames.
  • Provide leadership, vision, and direction for the CTO organization.
  • Work with product management leadership to design, manage, and/or execute product roadmaps.
Talent Management Responsibilities

  • Develop workforce strategy to meet the organization's current and future needs through developing, hiring, and/or sourcing talent.
  • Manage resource allocation across teams to maximize business impact of resources and ensure each team has the skills and capabilities needed to achieve its objectives.
  • Manage talent, playing a key role in perfor
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