Receptionist - London, United Kingdom - Grosvenor Services

Grosvenor Services

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The hours are 40per week Monday-Friday

Responsibilities:

Provide professional, warm welcome to all visiting clients and staff/contractors, delivering the highest standard of customer service and ensuring all are correctly signed in as per customer and the building landlord access and security protocols.

Ensure, no access is given to unauthorized visitors or contractors.

- Answer and direct phone calls, taking messages as necessary - Provide general administrative and clerical support - reports, time sheets, fire warden/first aiders - Report any hazardous situation/condition observed to customer through reporting system in place - Periodically monitor the CCTV to check customer office is kept safe and under normal operation.

- Advice all guests and new staff/contractors based in the facility current HSE induction as appropriate.

- Daily liaise, communicate and co-ordinate with the Service Delivery Team, all customer departments such as IT, Facilities, HSE management and staff to facilitate and improve service provision.

Address and resolve issues affecting service delivery on a day-to-day basis.

- Liaise with customer direct and landlord contracted service providers to ensure ongoing efficient and effective service provision in full compliance to HSE, Service Level Agreements and budgets.

- Ensure the updating of Reception Manuals, SOPs and concierge portfolio services (hospitality and other services in the area like restaurants, taxis, etc) for site.

- Support customer employees and contractors in the booking of services available in the London catalogue created for site. - Assisting with setting and re-setting of meeting rooms on customer floors.

Undertake regular inspections on meeting rooms and liaise with other service delivery teams (IT, Facilities, HSE) or staff to keep them tidy and ready for use.

- Liaise with Executive Assistants as per customer SOPs. - Control the safe and careful handling/delivery/storage (long and short term) of guest luggage and property. - Monitor the effective handover between other concierge and night security, checking that all reports are completed and actioned. - Complete required administrative functions (e.g. reports, time sheets, fire warden/first aiders list.

List:

Maintain office supplies inventory and place orders when necessary
Assist with data entry and record keeping
Schedule appointments and maintain calendars
Handle incoming and outgoing mail and packages
Maintain a clean and organized reception area, inspect meeting rooms Post Room services
General Office Support Services

Qualifications:

IT Proficient, specific client bespoke system training will be given if necessary
Excellent phone etiquette and communication skills
Strong organisational skills with attention to detail
Ability to multitask and prioritise tasks effectively
Previous experience in an administrative or receptionist role is preferred
Typing speed of at least 50 words per minute

In line with section 8 of the asylum and immigration act 1996 no individual will be employed by Grosvenor Services unless they can provide original documents that prove their nationality and eligibility to work in the UK this applies to all job applicants.

Please note all successful applicants will have access to their own employee portal to view and print their payslips as we follow a "paperless" policy within our company.

Grosvenor Services is an Equal Opportunities employer

Salary:
£30,000.00 per year

Schedule: