Therapies Outpatient Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trust

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NHS AfC:
Band 3

Main area

Administration

-
Grade

NHS AfC: Band 3

-
Contract

Permanent

-
Hours

Full time hours per week (Monday to Friday between the hours of 07:4 17:00)

-
Job ref
C
Site

-
Town

Nottingham

-
Salary
- £21,730 - £23,177 per annum
-
Salary period

Yearly

-
Closing

27/04/2023 23:59Job overview

This is an exciting opportunity within Therapy & Rehabilitation Services, Clinical Support Division based at the Queen's Medical Centre.

The Outpatient Administrators core working days are Monday to Friday, with shift patterns between 7:45am-5:00pm You will have excellent customer service skills and be committed to providing a first class service.

You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable.

You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

Use your own initiative and respond to queries in a professional manner from patients, relatives and staff. You will present a professional and polite attitude at all times.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems such as Microsoft packages, preferably including Medway PAS.

You must also possess an NVQ in Customer Service or possess the equivalent experience and be willing to complete this in post.

Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working for our organisation

The Outpatient Administration service is part of Therapies and Rehabilitation Services, which is one of the Directorates that together make up the Clinical Support Division at NUH.

We are a diverse pathway of AHPs and support staff, employing over 600 staff who work together to deliver the high quality care we aspire to.

The Pathway is made up of HCPC registered AHP professionals as well as our other staff encompassing professions such as nurses, psychologists, administrative and clerical and support workers.

Detailed job description and main responsibilities

As Therapy Services Outpatient Administrator your role will be to ensure that a comprehensive administrative and clerical service is delivered within the Outpatient Team in Therapy Services, providing excellent service to both our staff and our patients.

You will require strong communication skills as this role entails liaising with a wide range of individuals including patients, members of the public, managers, and clinical staff.

This post will require you to work as part of a team across both QMC and City campuses as required, in a very busy and fast paced environment and to undertake the day to day booking, cancellation and amendment of patient appointments using our booking systems, provision of reception services, general administration, patient transfers and creation of patient letters.

It is expected that you will have strong IT skills and be confident in undertaking a range of computer based activities.

Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues.

Person specification

Training & Qualifications

Essential criteria

To possess 5 GCSE A-C grades including English and Maths or equivalent experience
NVQ Level 2/3 in administration/Customer Service or equivalent experience and willingness to complete if required

Experience

Essential criteria