Foh Receptionist - Birmingham, United Kingdom - EY

EY
EY
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

FoH Receptionist - 12 month FTC - BIRMINGHAM

MAIN PURPOSE:


The role of the FoH Receptionist is to provide the highest levels of customer care and service to all clients, partners and a EY employees in line with service level agreements and procedures.

We aim to make the client's first impression a positive and lasting one.

  • To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk
  • To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.
  • To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
  • To ensure all external visitors to the client suite are captured on Proxyclick (electronic sign in/out system, supporting good security practices and operational efficiently.
  • To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
  • To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.
  • To ensure the local WPC and/or Regional Workplace Manager is made aware of any maintenance issues requiring attention in the reception area and Client Suite

MAIN JOB RESPONSIBILITIES

  • To maintain an organised and tidy work area this is to include the front desk, seating area, meeting rooms and the client suite kitchen.
  • To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
  • To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
  • To ensure that waiting visitors are kept informed of any delays and to ensure client comfort
  • To replenish meeting rooms, as required, with pads, pens and pencils
  • To ensure that all required hospitality is served promptly and to the highest standards.
  • To ensure all audio visual equipment is working and provide support when required
  • To ensure Reception Operating Procedure manual is kept up to date at all times

Health and Safety

  • To always work in a safe manner and report any hazards to the local WPC and/or Regional Workplace Manager immediately.
  • To follow all Health and Safety instructions as directed by either the local WPC or Regional Workplace Manager
  • To attend all statutory Health and Safety training
  • To ensure all catering and fridge temperatures are appropriately tested/recorded to comply with statutory legislation.
  • To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for EY.

Security

  • To report incidents to the local WPC and/or Regional Workplace Manager and/or building security as appropriate
  • To ensure the building reception has a list of all visitors due to arrive each day and booked car park spaces.
  • To ensure all procedures are followed for recording EY staff visiting from another office in the UK or an overseas office
  • To ensure all client and visitor passes are both issued and collected

Environmental

  • Support EY's environmental initiatives
  • Ensure best practice for waste and energy savings are followed

General

  • Fully support the implementation and ongoing requirements of EY's ISO standards.
  • Ensure all areas of AWS are compliant with relevant policies and procedures, and where appropriate, actively contribute to continuous improvement programmes.

Key Attributes

  • Immaculate grooming and personal hygiene is essential
  • Ability to communicate effectively both verbally and in writing is essential


  • Computer literacy skills

  • Intermediate Excel, Word and Outlook / Lotus Notes
  • Must have sound numerical skills
  • Ability to operate calmly under pressure
  • Strong customer focus
  • Able to demonstrate a professional and organised approach to the role
  • Logical thinker, able to spot errors and resolve queries
  • Able to deal with interruptions, work to deadlines and prioritise
  • Strong relationship skills able to build and maintain rapport with guests
  • Able to multi task and be flexible
  • Enthusiastic, committed and determined
  • Sense of humor and an eye for detail
  • Striving to improve the service offered with proactive approach to service delivery and client satisfaction

General Experience

  • Previous experience of customer service environment essential
  • Previous corporate working experience desirable
  • Ability to work independently and as part of a team
  • Previous experience as a Receptionist desirable

What we offer
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with Fle
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