Commercial Facilities Assistant - Sunderland, United Kingdom - University of Sunderland
Description
To provide high-quality, support to both the Event Coordinator and OperationalSupport Administrator with the day-to-day administration tasks. To provide a high
- quality, customer and solution focused business administration support, providing
key support to the Commercial Facilities Team. Successfully deliver a range of
business sales, and administrative support activities, including on the day event
support.
Key Responsibilities
and Accountabilities:
Overview of the Role
The Enterprise and Innovation Directorate is being established as the focal point
for activities that maximize the economic and social impact of the University of
Sunderland. Commercial Facilities Assistant will play a key role in supporting the
Commercial Facilities Team in delivering the targets of the directorate.
This role requires someone who is outgoing, self-motivated, hardworking and able
to prioritise tasks and conflicting deadlines.
The Commercial Facilities Assistant will support both the Event Coordinator in
delivering a wide range of corporate and commercial events, and the Operational
Support Administrator in the administration duties relating to tenants within the
Commercial portfolio.
This role is hands on and often will involve working as part of a team with
members of staff from throughout the University.
- To support the physical infrastructure and facilities of the properties
- Support the team to ensure all buildings operate effectively and obtain the
customer service to the tenants and visitors to the building, identifying
improvements to services.
University of Sunderland
Role Profile
Part - Provide administration support to the Events and Property teams by
supporting with the day-to-day administration tasks such as raising
invoices, producing and providing communications to customers.
- To support the team in the management of the relationship between the
adhered to and that all associated operational matters are detailed.
- To maintain an effective central filing system cross referencing both
- Input of data into the Universities computerised systems in accordance
event notifications.
- Updating the social media and website pages with relevant written
- Creating events on platforms such as Eventbrite and the University's online
- Supporting and monitoring the marketing activity using Google Analytics
- Compiling market research linked to both the events and property areas,
- Collecting data and analytics for both the property and events areas.
- To assist the Event Coordinator in the booking of conferences and events,
- Inputting information in relation to events on the event spreadsheet
- Ensure a positive client and delegate experience at all times by providing
are met.
- Assist the Event Coordinator with all event logistics such as planning
specialist equipment.
- Support the Event Coordinator with the preevent planning, such as guest
- Support the Event Coordinator with the communication of all events are
including external speaker forms, event notifications to all stakeholders.
- Provide a preevent call to the event customer 24 hours in advance to
covered.
- Support the Event Coordinator with overseeing the set up and dismantling
- Support the maintenance and update of the event database.
- Take and book event enquiries, upselling when possible on items such as
- Input into creative process during event planning, looking at new ideas to
team.
- Attending any networking representing both the events and property
- Compiling and carrying out direct sales call to potential customers for
- Taking Minutes in meetings and providing good quality notes.
- Provide the data for the weekly and monthly reports, collating and
- Work flexibly to meet the needs of the role, includin
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