Customer Service Advisor - Northampton, United Kingdom - Barclays

Barclays

Verified Company

Northampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Northampton

As Barclays Customer Service Advisor, you will be working a part of a team delivering end to end customer servicing by completing a wide range of customer activities, involving communication, with both internal and external customers.

This is an exciting opportunity to be accountable for high volumes of both inbound and outbound call processing, in which accuracy and efficiency are essential.

In your role, you will also be delivering excellent customer service whilst making a valuable contribution to your team.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

What will you be doing?

Contributing to team objectives to exceed Key Performance Indicator targets
Meeting our challenging quality measures inline with Governance and Compliance standards
Working across teams, multiskilling where necessary to support business needs
Determining and implementing improvement opportunities to assist with an improved customer servicing or reduce operating costs
Dealing with complaints where necessary to drive positive outcomes and then share best practices to mitigate further issues
Taking ownership of personal development and taking advantage of training opportunities to help with your progression

What we're looking for:

Ability to manage tasks in timesensitive scenarios and within governance
Good time management and the confident to balance workflow to deliver against personal and team commitments
Exceptional PC skills including Microsoft Office

Skills that will help you in the role

Servicing background to either internal or external customers
Effective communication skills, both verbal and written, and the ability to tailor messages to the audience

Where will you be working?

Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997.

This state-of-the art energy efficient building holds up to 2,500 staff.

The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

LI-Hybrid