Booking Officer - Chichester, United Kingdom - NISI Staffing

NISI Staffing

Verified Company

Chichester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Booking Officer needed at the
Chichester

Dep - Imaging and Radiology
Start ASAP- 3 months contract
Pay rate £ /h
Hours: Long days Potential 7.5 hour day
Variable - weekend shifts may be available, no home working

Main Duties:
Working to Radiology protocols to attend patients on site and book patient appointments on the telephone or by letter using the Radiology information system CRIS

Required Skills:

Requires a good attention to detail, patient care, teamworking skills.

Main Duties and Responsibilities

Work closely with the Administration Team Leader, Consultants, Superintendents and Senior Medical Staff, Sonographers and Radiographers to contribute positively to the effectiveness and efficiency of the team.
Work as part of the team with effective communication between all parties concerned.
Communicate with patients in a sensitive, confidential and tactful manner; some of the issues can be of a complex and contentious nature.
Attend regular team briefs and huddles and ensure any duties are carried out as requested.
Cancel and rebook lists at short notice due to mechanical breakdown or unexpected last minute unavailability of staff. Make appropriate judgements on where to rebook the patients taking into account the urgency and availability.
Unexpected last minute unavailability of staff. Make appropriate judgements on where to rebook the patients taking into account the urgency and availability.
Interpret referrals ensuring that the patient is appropriately prepped and booked onto the correct list. Analyse and judge the urgency of referrals and bring them to the attention of the various Superintendents/Consultants within the department and expedite accordingly.
Plan own work for the day to utilise all appointment spaces efficiently taking into account last minute availability and cancellations so that there are no wasted appointments.
Booking of patient appointments via the computerised radiology information system (CRIS) for all modalities.

Person Specification:

CGSE or equivalent in English and Maths. Educated to at least NVQ Level 2 or equivalent level of competence.
Competent in a range of packages including MS Word and MS Excel
Experience of clerical duties
Experience of working with people both over the phone and face to face.
Knowledge and awareness of confidentiality issues relating to the Data Protection Act and Computer Misuse Act
Previous clerical experience
Good communication
Able to work as part of a team
Flexible attitude to work rotation
Confidence to work on own initiative
Able to plan work, set priorities
Ability to concentrate for long periods maintaining accuracy