Shift Supervisor - London, United Kingdom - Farmacy kitchen

Farmacy kitchen

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our mission is to serve delicious, nourishing food and drinks in beautiful surroundings, whilst caring for both our health and our planet. Open for lunch and dinner, the menu at Farmacy is inspired by dishes from around the globe, all free from dairy, refined sugars, additives, and chemicals. We are fully licensed and offer an eclectic list of natural wines and beautiful cocktails made with the highest quality ingredients. We are a value-driven company, and we believe the people who work with us are fundamental to our success in return for your hard work, you can expect us to work hard for you_

Job Responsibilities

Training and helping FOH staff to reach their professional development.
Ensure service standards are maintained to highest quality.
Offering outstanding customer experience to all our guests.
Briefing their teams on a new initiative, changes to targets and company news on a daily and weekly basis.
Maintaining safety standards, ensuring staff are following the Farmacy standards and checklists are used as prescribed.
Respond efficiently and accurately to customer requests and complaints.
Coordinate and manage daily restaurant operations.
Coordinate and work closely with the back of house staff and management team
Empower team to be able to handle all positive and negative guest feedback and record correctly.
Actively consider prevention, recovery, and investigation of any complaints.
Responsible for cleanliness and presentation of the restaurant & bar in the premises.
Anticipate guests' needs wherever possible and promote hospitality within the venue, enhancing guest satisfaction.
Ensure company and legal standards for cleanliness are maintained within the department.
Ensure the team are correctly uniformed, in line with company standards and understand the importance of personal hygiene.
Ensure team are punctual, polite, courteous,and helpful to guests and colleagues at all times.