Claims Fraud Investigator - Swansea, United Kingdom - IQUW

IQUW

Verified Company

Swansea, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

About us
ERS is the UK's largest specialist motor insurer with an A+ rating.

We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood.

For those people, standard insurance isn't enough.

That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs.

The role

We are looking for a Fraud Investigator to join our Claims Counter Fraud team in Swansea on a permanent basis.

This is a Hybrid role which entails three days collaborating with colleagues in the office, and two days working from home each week.

You'll be working as part of a high-performing team, providing front line defence against motor claims fraud, whilst preventing the company from suffering unnecessary financial loss.

The successful applicant will help reinforce ERS' stance of a zero-tolerance approach to any fraud.

Key responsibilities

Reviewing claim referrals from internal and external sources against known fraud indicators to both identify suspect claims warranting further investigation and validate genuine claims for prompt settlement.
Manage a varied portfolio of suspected fraudulent claims to outcome through efficient investigation and effective evidencebased decision making.
Adhere to claims handling philosophies and procedures, and service level agreements, specifically around new referral review and casehandling timescales.
Engaging with external suppliers including accident investigators, motor engineers and panel solicitors.
Provide advice and support to other business areas with regards to potential fraud risks, and to provide feedback where necessary to continually strengthen our fraud detection ability.
Carry out duties, activities and tasks with the upmost integrity and as directed by the Counter Fraud and Claims Management teams, and all relevant policies and regulations.

Desirable behavioural attributes

Enthusiasm and passion about fraud prevention.
Excellent decision making and problemsolving skills with the ability to make key decisions to achieve the right outcomes for our customers and the business.
Ability to perform in a fastpaced environment.
Strategic and Inquisitive thinker with a methodical approach to work.
A high level of selfmotivation and a willingness for personal development.
Strong interpersonal and organisational skills.
Excellent communication skills, both written and orally.
Counter Fraud/Financial Crime experience desirable.
Claims handling experience desirable.

Benefits