Customer Service Executive - Ashington, United Kingdom - Nigel Wright Group

Nigel Wright Group
Nigel Wright Group
Verified Company
Ashington, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
The Role

Customer Service Executive needed to join a growing global business in Ashington. This role offers excellent company benefits, including private medical and progression.


Duties:


  • Establish and develop mutually beneficial longterm relationships with key customers
  • Record, build and progress sales opportunities from enquiry to delivery through the CRM system
  • Build the sales pipeline by identifying opportunities with both existing and new customers
  • Record customer feedback on products and services both positive and negative
  • Provide initial point of contact for all presales information including product specification, pricing and availability
  • Provide first level after sales support and troubleshooting
  • Day to day contact with key accounts and customers in assigned territories
  • Ensure all customer enquiries are dealt with in the most professional and speedy manner
  • Manage the live chat function of our website, ensuring all queries are answered promptly and all active sales leads are followed up
  • Responsible for first line answering of sales calls into the business
  • Responsible for ensuring all sales enquiries sent to the Sales inbox are handled promptly.
  • Prepare and send quotations to both your own customers and when requested by the business development team
  • Organize the shipment of sample products to key customers and follow up the results with customers
  • Provide sales support to marketing campaigns including exhibitions, events and webinars
The Person


Skills and Attributes:


  • Excellent communication and interpersonal skills
  • Excellent organisational skills
  • Exceptionally reliable, dependable and customer focussed
  • Good listening skills
  • Ability to learn and retain technical information
  • Ability to prioritise workload and focus on what is important
  • A desire to become an expert in your role
  • Strong teamwork ethic
  • Good at negotiating and influencing others
Next steps
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