Customer Service Representative - Manchester, United Kingdom - Capita

Capita

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Performs customer service activities and initiatives for limited number of products or clients.

Job title:

Customer Service Representative

Contract Type: 12-month Fixed Term Contract with a view to being offered permanent upon successful probation period.

Salary:
£22,500.

Location:
Office based on Oxford Road Manchester City Centre. Homeworking days available after 6 months working in role.

We're currently recruiting for a Full Time Flexible Advisor within our Manchester City Centre
contact centre.
Capita plc is the UK's leading provider of business process management and professional support services. Our office at Oxford Road in Manchester City Centre, provides contact centre support for a well-known UK financial institution.

The contact centre you will work in is a warm and friendly environment with great social aspects. Our Flexible Advisors work in small teams receiving full training as well as ongoing support and development.

Our typical opening hours are 8am - 6pm from Mondays to Fridays 37.5 hours per week. There are no weekend hours.

We want to attract and retain the best people we can and help them grow with us which is why our aim is for Capita to be an exceptional place to work.

We're constantly striving to ensure that our people are proud and happy to work here.

What you'll do

The job primarily involves answering calls from policyholders, financial advisors and other professionals who require information about our client's policies.

Where needed, you could also be completing administration work.

In a typical day you will be providing general information about a broad range of financial products, checking the status of claims and resolving complaints.

Some of the callers may be unsure of the information they require, and your task will be to guide and advise them on a solution.

This will involve navigating systems on the computer to find general information or communicating with other departments to send out further information.

The basic nature of the role means that you will spend entire shifts on the phone dealing with a series of calls, which are fundamentally similar in purpose.

Training is 6-8 weeks and full-time hours.

What you'll need

A very good understanding of customer service
Minimum Grade C/4 in Maths and
Excellent communication skills.
Hard working, excellent time keeping and reliability.

Benefits

A competitive basic salary £22,500
23 days holiday
(rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

Our purpose is to create a better outcome for you

Interested in applying?
You do not need previous contact centre experience; however previous customer service experience is essential.

If you are a recent school, college or university leaver looking for your next career move, we'd love to hear from you.

Notes

Equal Opportunities

Location:

Manchester
,

United Kingdom

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)