Head of Customer Service - Warrington, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This excellent role is newly created and will offer a talented Head of Customer Service the opportunity to bring forth ideas and improve the customer journey.

This role will take an active part in growing the B2B area of an established business. This rolewill support business growth by providing excellent customer service to existing customers and maximising relationships.

Client Details

This business are an ethical and established business with excellent track record, they operate within a specialist market and will offer hands on training to learn about their services in detail.

This business are easily within the top 3 within their industryfor the UK.

Working for a growing business you'll be based in a hub of activity, this role will oversee a talented deputy manager and a team of 6 advisers (and growing), the team are transitioning through product changes and require a strong leader to implement a newcustomer approach - sales through service.

Description
Key Responsibilities will include;
*Understanding your customers and products will naturally be the first area, the business are keen to re invent their approach to their B2B arm and implement a sales through service approach.

*This role is hands on and will include training, quality checks and workforce planning along with many other fundamentals.

*Working closely with sales and marketing to create new customer communication channels

*Developing a customer feedback model

*Improving customer satisfaction rates

*Developing a strong team to manage aftercare within the department

*Support the business with the use of CRM's to drive efficiency's

*Ensuring that this organisation are truly one that puts the customer first, this should be embedded into each step of the customer journey

*Development of your team will be another key aspect of your role, this position requires an inspirational leader who can recognise and cultivate talent

*Representing and owning your business area internally and building key relationships with your counterpart in sales, marketing and commercial to ensure consistencies

*Working with Senior Leadership teams to investigate and support the roll out of a working customer insights system

*Recruitment and resource planning

*Hands on role, working with customers to resolve any queries and complaints

Profile
*Experienced in number 1 or number 2 within a B2B customer service function

*Able to bring in new processes and ensure they are embedded

*Excellent knowledge of CRM's (SAP would be advantageous)

*Degree qualified or equivalent professional qualifications

*Able to clearly demonstrate a strong management background with excellent proven track record in improving customer experience.

*Hands on People Manager and experienced in managing managers

*Professional background to include management of large teams and small but specialist teams - both combined will be preferred

*Experience working as part of a senior leadership team

*Comfortable and experienced in pitching ideas to board level

*Creative, innovative and passionate about Customer Service

*Able to implement ideas and work in an adaptable way - proven idea to implementation background

Job Offer
This role offers

*A new exciting role that will enable and encourage creativity and innovation

*The opportunity to hire your own team

*Salary £55, ,000

*Monday - Friday working hours

*Benefits package including perk box and other incentives

*up to 10% performance bonus

*Free Car Parking

*No weekends