Customer Experience Researcher - London, United Kingdom - Harnham - Data & Analytics Recruitment
Description
**CUSTOMER EXPERIENCE (CX) RESEARCHER£350 - £400 PER DAY (OUTSIDE IR35)
6 MONTH CONTRACT
TECHNOLOGY
REMOTE**Are you a customer-focused individual with a passion for technology and a proven track record of driving customer satisfaction? Harnham are partnering with a Technology company that is seeking a highly motivated Customer Experience (CX) Researcher to jointheir rapidly growing business.
**THE ROLE AND RESPONSIBILITIES**As a CX Researcher, you will be tasked with the following: - Design and conduct customer research to understand their experiences, needs, and expectations
- Analyze customer feedback from various sources such as surveys, customer service interactions, and online reviews
- Identify patterns and trends in customer feedback and use this information to inform product development and design
- Collaborate with crossfunctional teams, including product development, marketing, and customer service, to implement customerfocused initiatives
- Communicate findings and recommendations to senior management and other stakeholders
- Stay uptodate on industry trends and emerging technologies related to customer experience
- Develop and implement customer experience metrics and KPIs to measure the impact of customerfocused initiatives
**The successful CX Researcher will have the following: - 5+ years of experience in customer experience research and analysis
- Strong analytical and problemsolving skills
- Excellent communication and presentation skills
- Ability to work in a fastpaced and constantly changing technology environment
- Familiarity with customer experience metrics and KPIs
- Proficient in data analysis tools such as Excel and Tableau
- Passion for technology and a desire to drive customer satisfaction
**Once placed, a CX Researcher can expect to receive between £350 to £400 per day (outside IR35) on an initial 6 month contract offering fully remote work (from within the UK).
HOW TO APPLY
Keywords:
CX, UX, UI, Research, Researcher, Mix-method
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