Data Sales Lead - Milton Keynes, United Kingdom - NHBC

NHBC
NHBC
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:

Salary:
£36,000 - £40,000 + up to 6% bonus per annum


Working Location:
Milton Keynes (minimum 2 days in the office)


Closing Date: 7th September 2023

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose
_ _to raise standards in housebuilding and protect homeowners.

***
Why you should join us


We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working.

We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don't promise we can offer you exactly what you want, but we are always happy to talk

flexible working

within this role.


What we offer:


  • 27 days annual leave (plus bank holidays) and a holiday purchase scheme
  • Generous pension scheme, with an employer contribution of up to 10.5%
  • Life Assurance (x4 salary)
  • Subsidised private medical insurance.
  • Cycle to Work scheme.
  • Employee discounts platform, including gym discounts.
  • 24/7 employee assistance programme supporting your mental wellbeing.
  • 2 days volunteer leave
  • Equalised maternity, paternity, adoption leave and pay for all new parents.

Responsibilities:


What you'll be doing
-
Customer Engagement: Foster strong relationships with new and existing clients, ensuring their needs are met and exceeded through effective communication and personalized solutions.
-
Operational Excellence: Manage day-to-day survey operations, overseeing supporting roles, and continuously enhancing our services to drive customer satisfaction.
-
Strategic Presentations: Craft and deliver compelling presentations to senior stakeholders, showcasing the value of our Customer Satisfaction Surveys (CSS) and Residential Construction Statistics (RCS).
-
Business Development: Actively seek new business opportunities, collaborating with the Home Builders Federation (HBF) to ensure adherence to Star Rating scheme rules and timely data availability.
-
Team Leadership: Lead, inspire, and manage the Survey team, conducting performance reviews, setting clear objectives, and fostering a collaborative environment of growth and success.


Qualifications:

  • Line management experience.
  • Experience with customer satisfaction survey products.
  • An aptitude for working with data and acting in accordance with GDPR guidelines to ensure appropriate handling of data.
  • The confidence to engage with senior managers, fostering and maintaining strategic relationships with partner organisations.
  • An aptitude for building rapport to deal effectively with customers on the phone and face to face (1:1 and in group/board situations).

Education and Qualifications

  • It would be great if you have/are working towards becoming a Member of the Market Research Society (or similar).
  • An administrativerelated qualification
Potential applicants are sometimes put off if they don't meet 100% of the requirements.

We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.


Your future with us
We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you're ambitious, driven and hard-working you will succeed with us. We'll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.


Our inclusive culture
We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work.

We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination.

We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

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