Deputy Scheduler - Ryde, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Ryde, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hours: 40 hours per week

Salary:
£24,000 - £25,000 Per annum
Benefits: 23 Days Holiday rising with length of service, Pension and Life Assurance

This is a development position with the opportunity for training up to Resource Controller.

KEY RESPONSIBILITIES

Working closely with the team to ensure efficient and effective resourcing of repair appointments and materials deliveries
Help plan for future jobs and appointments to meet the demand through operatives and subcontractors.
Contacting tenants and building users to book in works to ensure that we consistently meet contracted response times.
Raising any concerns with the Supervisors / Contract Manager so that proactive plans are made.
Allocating the right operatives, based on their skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times/response times and minimise travel and unproductive time.
Highlighting issues and trends to the Supervisors / Contract Manager in relation to quality of workmanship, or task productivity where the expected demonstrated time for the trade and task has been exceeded.
Constantly monitor the appointment screens and statuses to identify potential issues before they happen to make the correct decisions to rectify and own the issue through to resolution pulling on the Contract Manager if required.
Collect and collate client/resident satisfaction feedback and report on trends and improvement ideas.
Ensure all information and invoices are on jobs before costing to capture all costs and liaise with the job owner if there are any clarifications required.

SKILLS REQUIRED

Be proficient and confident in your use and adaptability to a range of IT systems to include, but not limited to MS Office and our own bespoke job management system.
When required, be able to organise, prioritise and schedule jobs to meet appointments by planning into the future using the measures of the job management system, and able to organise staff and operative rotas/leave to meet appointment demand.
Be confident and adaptable in your ability to be able to talk to clients, tenants, building users, operatives, and subcontractors in quick succession.
Comfortable in a changing and evolving environment demonstrating a level head to the team and enjoy the challenge.
Be effective in communicating with operatives so that they understand what they need to do and why.
Be a team player by understanding what it is to be a part of a team, sharing experiences and learning.
Be able to selfmanage and be selfmotivated, prioritising work and have a desire to solve problems and eliminate waste.
Understand customer service and can coach and supervise a team to provide a professional service in all circumstances.

KNOWLEDGE REQUIRED

Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group (Desirable)
Good geographical understanding of the Isle of Wight area including the best routes, and travel times between different locations.

REQUIRED QUALIFICATIONS

GCSE or equivalent grade C or above in English.
Relevant qualification in Business Administration or Customer Services (advantageous)
Ideally have a full driving licence.

REQUIRED EXPERIENCE