Senior IT Delivery Manager - Brickendon, United Kingdom - Mosaic Recruitment Ltd.,

Mosaic Recruitment Ltd.,

Verified Company

Brickendon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Senior IT Delivery Manager on a hybrid basis for our client based in Hertfordshire. This is initially a 12-month FTC with the possibility of going permanent.

You will be responsible for service management and security across platforms, multiple channels and services to ensure optimum service availability, performance and cyber security.

Key responsibilities will include:

Lead and develop the IT team providing coaching and support to achieve objectives
Effectively monitor and measure direct line reports against objectives
Oversee the monitoring of outsourced IT Support Desk resource against contract SLAs and targets
Undertake all performance management duties in line with company guidelines
Oversee IT support & delivery operations as well as IT projects
In conjunction with the Interim Technology Manager, ensure support & delivery of all digital transformation projects
Lead on monitoring and improving cyber security
Oversee new technology procurement cyber security onboarding process
Lead on the collection of information and creation of recommendations for improvements
Identify and implement opportunities to optimise existing systems and processes
Define IT strategies and policies and provide guidance to team and stakeholders
Take accountability for issues that occur and be proactive in searching for potential problems
Lead investigative work into problems and opportunities in existing processes
Understand and explain the difference between user needs and the desires of the user
Prioritise and define approaches to understand the user needs and experience
Research and recommend the best tools and methods to use for the business
Influence stakeholders and manage relationships effectively
Manage & Chair IT Operations Meetings
Develop & oversee effective reporting on IT support & delivery

Person Specification:

Degree in IT related field or equivalent technical background experience in similar role built up over time
Strong technical skills
Experience of managing and engaging a small internal team
Knowledge of outsourced IT support and IT development
Experience of managing cyber security
Experience of coordinating and directing the operations of IT specialists to meet the requirements of an organisation
Excellent listening and communication skills
Understanding of how to use clear and simple language when explaining complex issues at all levels
Strong negotiation and influencing skills
Proven experience in budget and contract management
Strong project management skills
Experience of M365