Clerical Officer - Liverpool, United Kingdom - Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust

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Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job overview

Clerical Officer - St Paul's Eye Unit
Band 3

37.5 hours per week

This role involves working within a busy Ophthalmology department at St. Paul's Eye Unit.

Main duties of the job

St Paul's Eye Unit

The role will involve all aspects of administration work within the unit, call centre, reception work, registering of referrals, booking appointments, and preparation of relevant paperwork.

If you would like the challenge of working in a very busy department, then we would like to hear from you.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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Detailed job description and main responsibilities

Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes.
Receive and book in patients on arrival in Outpatients/Primary care.
Make appointments as requested. Liaise with medical staff re overbooked clinics.
Deal with telephone and postal enquiries.
Ensure clinic booking summaries and clinic proformas are completed timely and accurately.
Open, sort and redirect mail.
Enter referral letters onto the Hospital Information Support System and book new appointments as required
Make up and file new case notes.
Cancel and rebook clinic appointments according to given instructions.
Liaise with Clerical Team Coordinator re missing case notes.
Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties.
Ensure all Outpatient discharges are recorded timely and accurately.
Ensure that attendances, DNA's and discharges are recorded accurately and timely.
Deal with DNA follow up appointments.
Cover/rotation for other Clerical Officers will be required.
To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.