Customer Service Support Executive - York, United Kingdom - Charterhouse Recruitment Services

Charterhouse Recruitment Services

Verified Company

York, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER SERVICE SUPPORT EXECUTIVE

Are you an advocate of health & wellbeing, are you looking to make a change to people's lives and are you looking to work as part of a vibrant and energetic customer service centre? Due to expansion we have a new role for one of the UK's leading health and wellness organisations with over 40 years of excellence within this sector.

We are looking for like minded customer centric individuals to join their Customer Service team.

WHAT YOU WILL WANT TO KNOW...

Full time Monday
Friday 95.30pm / 1 Saturday per month 104pm with a Friday off.
Up to £25,500 + monthly individual & team commission
Permanent position
28 days holiday inc bank holidays
On site parking
Pension scheme
Gym discount
Full paid socials

A SNAPSHOT OF THE CUSTOMER SERVICE SUPPORT EXECUTIVE DAY...

You will be the first point of contact for customers interested in the health and wellbeing services on offer
To provide first class customer service, answering inbound calls and engaging with existing customers
Making outbound calls to existing customers to follow up and customers who have already expressed an interest so there are WARM calls to make
To work proactively in order to maximise brand reputation and sales revenue through effective conversations
Maximise upselling and crossselling opportunities to existing customers
Effectively handle inbound customer enquiries and proactively respond and provide solutions.
Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.
Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.

Does this sound like a good fit for you?

Great communication and customer service skills.
Previous experience of working within a Sales and Service role would be an advantage.
Great organisation and time management skills.
Strong verbal and written communication skills.
Able to work independently.
Positive cando attitude.

You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.

Please send your CV and let's discuss the role.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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