Customer Service Advisor - Sheffield, United Kingdom - The Curve Group

The Curve Group

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

As part of ambitious growth plans, our client are looking to strengthen our team based from offices just north of Sheffield City Centre.

Credit Style is part of our client - employing over 450 people, in debt recovery, throughout the UK.

Our client work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Working shifts between 8am to 8pm - Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.

Position

You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
Handling difficult conversations in a sensitive and professional manner with customers over the telephone
Entering accurate records of conversations and payment agreements into a customer database
Following processes and guidelines regarding debt collection
Working in an open plan, contact centre environment achieving personal and team targets
Accurately entering customer payment details into our systems ensuring these are entered correctly first time around

Requirements:

Previous experience working in a call centre or credit control type role is important
Clear and confident communications skills both writing/data entry and over the telephone
Being comfortable working to targets earning more money based on your achievements
Strong IT skills we use different technologies and systems and need you to pick these up quickly
Happy to make outgoing telephone calls to customers on occasions these can be difficult conversations
Problem solving abilities able to ask the right questions to get the information you need

Other information
This a full-time permanent role working 37.5 hours, Work will be split between home and office based in Sheffield (S3 postcode area)

Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.
**_Our client are an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of._