Remote Customer Success Specialist - Manchester, United Kingdom - Dankybit.

Dankybit.

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities:

Build strong relationships with customers and serve as their trusted advisor
Understand and analyze customer needs and goals to identify opportunities for growth and success
Provide expert guidance and advice on our products and services, and help customers maximize their value
Troubleshoot and resolve customer issues, and proactively identify and address potential challenges
Collaborate with crossfunctional teams to deliver exceptional customer experiences
Track and analyze customer interactions and feedback, and provide insights for product and service improvements

As a Remote Customer Success Specialist, you will be responsible for ensuring our customers achieve their desired outcomes, and will play a critical role in helping our company grow and succeed.

You will need to have a deep understanding of our products and services, as well as our customers' needs and goals, and be able to use this knowledge to provide expert guidance and support.

Requirements:

Excellent verbal and written communication skills
Strong problemsolving and criticalthinking skills
Customerfocused mindset and passion for delivering exceptional customer experiences
Ability to build strong relationships with customers and serve as their trusted advisor
Ability to work independently and as part of a team
Strong attention to detail and ability to prioritize tasks in a fastpaced environment

To be successful in this role, you will need to have excellent communication skills and be able to build strong relationships with our customers.

You should have a customer-focused mindset and a passion for delivering exceptional customer experiences.

You should also be able to work well independently and as part of a team, and be able to collaborate effectively with cross-functional teams to deliver outstanding results.

In addition, you should have strong problem-solving and critical-thinking skills, as well as a strong attention to detail and the ability to prioritize tasks in a fast-paced environment.

You should be comfortable using computer systems and software, and have a desire to learn and grow in this role.