Operations Coordinator - Oxford, United Kingdom - The Myers-Briggs Company Limited

The Myers-Briggs Company Limited

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description of role and context

Job title Operations Coordinator - Training & Stock

Department/team PS Operations Hours of work 37.5 per week

Line manager Training Operations Lead

Line reports n/a

Location Oxford

About The Myers-Briggs Company
We empower individuals to be the best versions of themselves by enriching self-awareness and understanding of others.

We help organizations of all sizes improve teamwork and collaboration, develop inspirational leaders, foster diversity, and solve their most complex people challenges.

We're established assessment developers, expert trainers, and business psychologists. As a Certified B Corporation, The Myers-Briggs Company is a force for good.

Role purpose

The purpose of the role is to provide a quality training program coordination service for participants and delivery teams, to include supporting stock room colleagues with packing and sending course materials.

How this role fits into the business

The role sits within the Professional Services department, which provides training in our psychometric instruments as well as consultancy services.

Key responsibilities
Professional Services Operations - Public Training

Provide a high quality coordination service including liaison with trainers, venues, and couriers to ensure training programs run smoothly both online and in person
Coordinate our virtual certification courses via Zoom, providing seamless support for the trainer and participants
Act as a key contact for all clients attending training programs. Provide an efficient service, owning and responding to queries, and reporting on any issues adversely affecting customer experience
Ensure customers receive a high quality, professional pre to post training program experience
Collate and distribute all supporting program documentation for customers and trainers, ensuring all administration is completed in a professional and timely manner with a key focus on attention to detail
Provide office support and guidance to trainers, ensuring they are well equipped for training delivery
Oversee the administration of customer fieldwork and essays
Monitor and manage customers' program qualification status
Ensure program coordination adheres to data protection rules
Collaborate with the PS Operations team and wider business where needed to provide the best customer focused service and learning experience to training participants

Stock

Support the Facilities Coordinator to collate, pack and send training materials to training course participants and venues
Work with Training Operations Lead and Facilities Coordinator to improve and document interdepartmental processes
Provide general stock room holiday cover for Facilities Coordinator, to include; fulfilling customer orders and completing relevant paperwork in a timely manner, taking delivery of any stock items

Other responsibilities

Plan for and organise hand overs in the team for periods of absence
Provide coordination cover for the wider Professional Services Operations team as required; support Consultancy Operations with coordination of bespoke client projects
Carry out other such duties as may reasonably be required, commensurate with the grade of this post

Person specification
Knowledge

Essential:

Numerate and literate to a good standard

Experience

Essential:

Experience of working within a
Facetoface and/or virtual commercial office environment coordination experience (training, events or projects)
Customer service experience

Technical skills and abilities (or technical competencies)

Essential:

MS Word, Excel, Outlook and
Working knowledge of an ERP and/ or

Windows CRM system

Strong prioritisation skills
Ability to maintain accuracy and execute tasks under pressure

Qualifications / training

Essential:

GCSE level education (Maths and
A Level or graduate level education

English grade C or above)

Behavioural competencies
This section highlights the behaviours from the The Myers-Briggs Company competency framework that are top priority for this role.

This does not mean that the others are not relevant, rather that those in bold are the behaviours that are most critical to success.

Performance against these essential behaviours will be assessed in selection and considered within the performance appraisal process when evaluating the way an individual has approached their objectives.

Client focus 2

Commercial focus 1

Planning and organisation 2

Team working 2

Interpersonal effectiveness 1

Innovation and initiative 1

Salary Commensurate with experience

Benefits

25 days paid holiday, plus up to five days unpaid leave per annum
Free individual private healthcare and dental cover
Group personal pension scheme where The Myers-Briggs Co matches individual contributions between 4% and 5% (eligible to join after three months)
Life assurance, paying four times annual salary
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