Medical Receptionist - West Yorkshire, United Kingdom - Create Fertility

Create Fertility

Verified Company

West Yorkshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us:

CREATE Fertility is one of the leading IVF and fertility treatment providers with centres across the UK.

We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs.

Our treatments are gentler, safer and more affordable than other clinics and we continue to invest in innovation.

We are led by world-leading Professors, including Professor Geeta Nargund, our Medical Director and one of the nation's leading fertility specialists.

We are looking for a dynamic, experienced individual to join our team based in Leeds.

Summary of Role:

Our Medical receptionist will undertake a variety of administrative duties to assist in the smooth running of the clinic.

You'll work closely with all the clinic team to ensure all our patients receive a warm welcome to a clinic where the importance of our patients IVF options and fertility treatments are always the priority.

Key Responsibilities:

Front of house welcome and registering patients for their appointments
Reviewing patients' registration forms and identifying any missing forms
Scanning Patient forms onto CREATE'S bespoke software
Offering support and guidance on CREATE range of services
Photocopying forms in preparation for new patients
Creating information packs for patients e.g. new patient registration, open days, welcome etc.
Filing forms in alphabetical file
Accurately recording all information onto CREATE's bespoke systems and to ensure all data is maintained
Booking appointments and any follow up appointments for patients including any associated confirmation
Ensuring all potential patients are followed up in line with company policy
Handling new and existing inquiries by offering information, support and guidance on CREATE's range of services
Taking credit and debit card payments; completing reconciliation of invoices and payments
Responding to messages that have been left overnight
Maintaining absolute discretion and confidentiality. Delivering emotional support and empathy for our patients
Acting in accordance with CREATE's policies & procedures, the Data Protection Act and our HFEA regulations.
Being a proud ambassador for CREATE Fertility.
Working at Open Days, helping to promote CREATE and showing our best to potential patients
Working a shift pattern including weekends
To be able to work as part of a team and independently

Person Requirements:

A friendly, caring personality
Able to work as part of a team, but also to take initiative individually
Strong organisational and time management skills
Emotional intelligence and the ability to deal with difficult, highpressured situations
The ability to work under pressure and with people across the business in all roles
A mature approach, able to deal with difficult situations with a smile and empathy
Highly Proactive
Strong common sense and ability to think on your feet
Excellent telephone manner and call handling skills
Healthcare experience is desirable, but not essential. Luxury customer service experience is useful
Emotional intelligence and the ability to deal with difficult, highpressured situations

Benefits include:

A strong and friendly team to work in
A central London location
Interest free season ticket loan
Competitive salary
Private healthcare after probation period
25 days holiday, plus one day for your birthday This total rises with service to a maximum of 30
Life insurance