Research Operations Specialist - London, United Kingdom - Department for Environment, Food and Rural Affairs

Department for Environment, Food and Rural Affairs
Department for Environment, Food and Rural Affairs
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £39,439 - £47,039
  • National: £39,439 £43,569, London: £42,577 £47,039 plus industry leading pension and benefits. For details of our pay on appointment policy, please see below under the heading 'Salary'.
  • A Civil Service Pension with an average employer contribution of 27%
    Job grade:
  • Senior Executive Officer
    Contract type:
  • Permanent
    Business area:
  • DEFRA
  • COO
  • Digital
, Data & Technology Services
Type of role:
  • Digital
  • Information Technology
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 3Contents
    • Location

    About the job


    Benefits:

    Things you need to know

    Location

    • Please be aware that space within the London office is restricted and it may not be possible to be based in this location.
    About the job


    Job summary:


    Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy.

    Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

    Digital, Data and Technology Services (DDTS) is the trusted team for digital across the entire Defra Group.


    We have around 1,200 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra.

    If you are ready to drive innovation and push boundaries, we want to hear from you.

    Join us and together we will create a great place for living, and a green and healthy future for all.


    Find out more about DDTS:

    Defra digital, data and technology blog

    LinkedIn

    Defra Jobs


    Job description:

    Are you interested in solving user research problems at scale?

    Defra has 80+ user researchers working across a portfolio of digital programmes and projects. Defra's Research Operations (ReOps) team works to enable user researchers to do their best work.

    We are looking for three Research Operations Specialists to join our vibrant team on a permanent basis.

    ReOps Specialists enable user researchers to develop a deep knowledge of users, creating efficiencies in the way Defra works.


    ReOps Specialists see that the user research profession is effectively supported to deliver high quality and consistent research, while managing and reducing risks to the organisation.

    You will work in tandem with user researchers and other specialisms across Defra (recruitment, finance, legal, and Human Resources).

    You will join with user research leadership to deliver programmes of work that deliver against the wider user research strategy.


    You'll help to solve problems like:

    • freeing up researcher time with better ways of working
    - ensuring compliance with research professional standards: ethical, legal, quality
    - making research insights findable and reusable
    - managing research participant data securely
    - balancing project timescales with recruiting the right research participants.

    • To learn more about user research at Defra, read our blog post, 'User Research what's it all about?'

    Person specification:


    Responsibilities


    Developing policy, procedure, templates, and guidance for user researchers across the board to work to.- Introducing methods and new ways of working to improve performance in the user research team, in line with ambitions set out in the user research strategy.

    Developing onboarding processes for new starters - including standards, guidance, ways of working, accessibility standards and participant consent processes.
    Developing and delivering timely communications to the user research community, responding to queries from researchers at varying grades.

    Overseeing the procurement, management and compliance of tools and technology used by user researchers, in line with best-practice and legal obligations.

    Working with stakeholders across Product and Experience, Defra, Arm's Length Bodies, and government to deliver programmes of work across the eight pillars of Research Operations.

    Identifying, escalating, resolving, and managing risks at various scales (operational, fiscal, legal, data and security etc.)
    Supporting the growth and development of ReOps in Defra through team recruitment campaigns and line management of ReOps staff.


    Skills and experience


    A working level knowledge of user research methods, tools, and best practices and knowledge of legal and compliance aspects of research.- Experience of using or helping users working on Qualtrics, SharePoint, Microsoft Teams, and Microsoft 365.Excellent communication, collaboration, and stakeholder management skills.

    Experience of working with stakeholders in cross-functional environments to establish business needs and aligning delivery to these needs.
    A proactive, flexible, and problem-solving attitude, with a commitment to continuous learning and development.
    A high level of attention to detail, quality
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