Reservations Administrator - West Sussex, United Kingdom - Whitbread

Whitbread

Verified Company

West Sussex, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reservations Administrator

HOTEL NAME:
London Gatwick Airport (A23 Airport Way) Premier Inn

LOCATION:
Crawley (RH6 0NX)

HOURS:
37.5 hours per week

SALARY:
Up to £12.00 per hour.

As a Reservations Administrator you will be part of our customer-centric team based in a lively and fast paced Premier Inn hotel.

Whether it's a last-minute booking or a simple enquiry, our goal is to provide a personable service to the many customers andfuture guests that contact us daily.

No two calls are ever the same, so be prepared to bring your individual personality and perspective on what great service looks like and we will teach you the rest

Inside the role:

Our Reservations Administrator demonstrate a passion for excellent customer service, converting calls into bookings for our hotel.

You will be the first point of contact our guests have with the Whitbread brand so being able to build rapport and trust iscrucial.

We will support you to expand your knowledge of Premier Inn and associated brands allowing you to confidently demonstrate a genuine care for our guests.

What you will be doing:

Becoming part of the Premier Inn family means learning how to provide a market leading, world class customer experience.
Listening to our customer and extracting information to further understand their needs
Have a natural flair for problem solving, you will be able to ensure that even the most challenging requests can be resolved.
Utilise the resources available to provide a variety of options that matches their needs.
Handling calls with a confident, friendly, and professional telephone manner and ensure that all queries are resolved
A transparent communication style will guarantee our policies and T&C's
Working towards your own as well as team objectives and targets.
Having a commercial mindset to generate quality revenue opportunities to meet business objectives

What we are looking for:

Proficient English, both written and spoken
Motivated to work towards targets
Strong and confident with an engaging telephone manner and natural ability to build rapport
Confident using many different computer programmes
Good time management skill with the ability to balance priorities whilst maintaining a high standard
Ability to multitask and problem solve simultaneously
A persistence and cando attitude
Preferably worked in similar environment however not essential
Ability to be flexible with work hours, including working shifts, weekends, and bank holidays

Our fantastic offer

Full induction and our free, awardwinning apprenticeships
Grow your career anywhere with over 1,300 of our hotels and restaurants
Up to 60% off our hotels and 25% off meals in our restaurants. Meals on shift for £
Money off retail, your utility bills, travel, cinema trips, supermarkets and more
Share in our success and plan for the future with our sharesave scheme.

Premier Inn, part of the Whitbread Group
You may not instantly recognise the name Whitbread, but you'll certainly know our brands. We are the hospitality experts and opportunity is everywhere. For our business, our guests, and our fantastic people. So get better qualifications. Gain more experience.
Develop. Because, as you become better, we become better. Because at Whitbread, we make it together.