Senior Claims Adjuster - London, United Kingdom - Aspen Insurance Holdings
Description
Date:
Apr 19, 2024
Location:
London, GB, EC3M 3BD
Company:
Aspen Insurance
Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions.
We believe the way we work is just as important as the work we do, and we are guided by our core values of respect, honesty, trust and professionalism.
Role purpose
To evaluate and process in an accurate and timely manner, claims estimates and paid claims values in accordance with policy terms and conditions to provide the level of service and meet obligations contracted to by the company at all times.
Strategy and Planning
- Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery
- Assists in the preparation and implementation of the operational team plans to ensure these are in line with wider business strategy and reflect key priorities.
- Determines own work priorities and activities in line with agreed plans to ensure the achievement of the function's objectives
Policy, Process and Procedures
- Support the implementation of the Claims strategy to enable delivery of overall business targets
- Investigate and resolve complex Claims of a specialist nature in a professional manner in order to provide excellent Claims handling service with mínimal leakage
- Proactively manage estimates and billings calculated by clients and brokers resolving any discrepancies in a timely manner
- Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments and to communicate with relevant stakeholders
Technical Performance
- Support the Senior Claims Team in the production of Management Information reports
- Produce regular statistical and analytical Claims information to Portfolio and Risk Managers and Senior Management to enable effective monitoring of Claim
- Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and management when requested
Knowledge
- Extensive and relevant knowledge of Claims in appropriate area
- Good working knowledge of company systems
- Understanding of class specific Claims knowledge
Skills
- Strong interpersonal and communication skills.
- Good organisational skills.
- Able to work independently.
- Able to manage conflicting priorities to achieve deadlines.
Experience
- In depth experience of working in a Claims environment within a specialized/complex Claims area
- ACII (equivalent) qualified or progress towards completion of insurance qualifications
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