Onboarding Partner - Warrington, United Kingdom - Brookson

Brookson

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Onboarding Partner

Location:
Warrington (WA minute walk from Warrington Train Station

Working Hours:

Hybrid/Flexible working hours a week

Salary:
Up to £22k

For over 25 years Brookson have been supporting the self-employed, contracting and freelance market with high quality accountancy and finance support.

We offer services to both workers and hirer and have an exciting opportunity for an Onboarding Partnerto join our growing company.

The role
The Onboarding Partner role sits within our Umbrella Services team.

Our Umbrella customers are self-employed, or temporary workers using Brookson for our PAYE services, we ensure these workers are paid compliantly and on time.

What will be your main responsibilities:

Managing a caseload of customers new to Brookson to ensure each individual is onboarded accurately and receives fantastic customer service and a positive welcome to Brookson
Making outbound welcome calls from meetings setup by the customer using Calendly.
Provide details on frequently asked questions, supporting with advice on how to access platforms and portals and where to access payslips.

What experience are we looking for in an Onboarding Partner?
Essential Experience

Previous phonebased customer service experience
Passionate about providing the best possible customer service
Excellent communication skills
Strong team player

Desirable Experience

Experience of working within a financial services or accountancy setting

In return
Here at Brookson, we want everyone to feel valued and have a sense of belonging.

That's why we offer a wide range of benefits plus an internal commitment to all colleagues around communication, engagement, and professional development.

Wellbeing benefits include discounted gym membership, access to mindfulness resources, confidential support 24/7, direct GP access and in house Mental Health First Aid team to name a few
Discounted bikes and equipment through the "cycle to work scheme"
Discounts for hundreds of retailers plus including Theme Park discounts
25 days' annual leave, plus bank holidays and your Birthday off each year
The opportunity to buy and sell holidays
Special occasion vouchers
Life Assurance policy and Health Care cover
5% company pension contribution after 3 months
Free Financial Advice including Mortgages, Savings, Pensions and more.??????

Next Steps
All applicants are required to have right to work in the UK (sponsorship not available for this role)