Customer Success Manager - Leamington Spa, United Kingdom - Venn Group
Description
Customer Success Manager Required
Duration:
Permanent
Location:
Leamington Spa (Remote working, bar quarterly meetings)
Hours: 37.5hrs (Monday to Friday 09:00am - 17:00pm)
Pay Rate:
£35, ,000 Per annual (Plus £10k Bonus)
- Support customers as they transition from sales prospects, building close relationships that often last beyond any one project or joborder lasting process ownership with the business itself
- Work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us
- You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Previous experience working in this position
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Accountability and personal organization are essential
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