Review Officer - London, United Kingdom - iWork Recruitment Limited

iWork Recruitment Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract to start on until with a possible extension.

Job Purpose
To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options.

To ensure that all enquiries and cases are progressed speedily and efficiently, that all set targets are achieved and to minimise the risk of successful legal challenge on decisions relating to the allocation of accommodation to homeless households.

ROLE REQUIREMENTS:

To determine whether discretion to accommodate pending review should be utilised and whether any late request for review should be accepted.

To keep abreast of changes to homelessness and related legislation, the Code of Guidance, statutory instruments, case law and other best practice to ensure that the service operates efficiently and effectively.

To make sure the progress and outcome of all reviews are recorded and monitored for trend changes.

To oversee the arbitration process, preparing documentation as required.

To carry out all casework for County Court challenges to review decisions, drafting witness statements, liaising with the Client's Legal Department and attending court.

Liaise with applicants and their representatives conducting oral hearing when required.

To be responsible for the production of performance monitoring data including collation of statistical information in relation to reviews, highlighting any gaps or weaknesses in service provision and processes, as well as any training needs to the relevant Team Manager.

RQ

Pay:
£20.90 per hour

Work Location:
In person

Reference ID:

RQ