Tenancy Arrears Specialist - Didsbury, United Kingdom - BDS Northern

BDS Northern

Verified Company

Didsbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BDS are currently recruiting for a Tenancy Arrears Specialist based in a Customer Hub for a well established Housing Association in the Didsbury office in M21.

You'll be working as part of the specialist team within our Customer Hub, this role will be focused on maximising the collection of debt owed from former customers and colleagues.

This will involve responding to incoming contacts from customers, as well as proactively contacting customers for payments and arrangements.

As part of the specialist team within the Customer Hub, you'll also be providing advice and guidance to colleagues to minimise outstanding debts.

What you will need;

It is essential that you have experience of working in debt recovery
It would be great if you have experience of working in a rent environment in social housing
You will need experience of using negotiation/coaching style approaches to achieve positive outcomes
You will need to have experience of detailed administration and recording procedures
You will have the confidence and ability to persuade and influence customers, and make decisions supported by knowledge and experience

This is a full time role, Monday

Friday 35 hours per week, rota basis shift patterns are 8am, 10am6pm

This is initially a 12 month contract to start ASAP

Pay rate; £14.80ph

Job Types:
Full-time, Temporary contract

Contract length: 12 months

Salary:
From £14.80 per hour

Schedule: