Customer Service Coordinator - Castleford, United Kingdom - Verder Ltd

Verder Ltd

Verified Company

Castleford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

About Verder Ltd

Verder is a leading manufacturer of fluid handling components, as a successful international group, we are renowned for our niche engineering capabilities, quality components and our innovation, reliability, and performance.

We work with well-established customers dealing with multiple industry sectors, major OEM's, process, and end user markets.

Verder has some outstanding products and solutions which are tailored for environments where the highest standards of sanitation and hygiene is required.

This is a fantastic opportunity to work for a leading manufacturing company. Verder are now looking to expand their existing team by recruiting a new role Customer Service Coordinator

Verder (UK Sales) are looking for an experienced customer service coordinator who will fit into an established team to maintain the high standards our customers expect.

Day-to-day duties will include coordinating and ensuring that customer issues are dealt with efficiently and kept up to date with order status.

Liaising with suppliers, internal sales, and external sales teams to improve communications. You will be partly responsible for driving business improvements

Key responsibilities include:

Being the first point of contact for customers with order related issues or concerns
To be responsible and continually update our "House Account" status customers (e

g:
small in spend, large in margin)

Manage our customer order book status and update the sales office manager weekly
Communicate with production colleagues to improve delivery dates and our ontime schedules
Respond to customer requests for POD
Manage courier tracking details regarding goods in transit, update all parties.
Work closely with the external sales team to support their enquiries and sales quoting process
Be able to support input sales order and POs onto system
Maintain knowledge of products and services, including features and benefits to discuss with clients
Technical and engineering work experience, or experience in a similar role is desired but not essential
Experience of working with CRM systems
Able to work alongside existing internal and external employees
Ability to learn and understand new technology to effectively articulate the benefits to business improvement
Good business acumen and an excellent communicator
Confident, organised, and motivated
Able to work well in a fastpaced environment

Please note:
this role is full-time office based in Castleford however there is an opportunity for hybrid working agreement.

What's on offer: