Event Specialist - Bristol, United Kingdom - Dineindulge

Description

_Do you want to work for a business that _
harnesses innovation, _where you can progress?_
- _Have you been an _
experienced hospitality manager_ _with _
good knowledge and understanding of the food industry?_
- _Are you _
calm and considered when managing change in a fast-paced environment_ _and able to make critical decisions when necessary?_

• If so, then we have an offer an exciting role for an experienced customer relations and event manager to lead on key areas of business. Dineindulge is an international tech business offering a high quality private chef experience. We are the industry leader in shaping the way consumers can enjoy great food, created and served by talented chefs, by bringing the chef to the home or holiday accommodation._
• You could have a pivotal role in an effective and dynamic team that manages client communications in the delivery of over 200 events a week to our clientele across almost a dozen countries worldwide, and still growing _

The Dineindulge Ethos:
_Keep it simple - Do it well - Make it better - Work together_


Links:


ROLE OUTLINE
As an 'Events Specialist' you would be a senior events expert within the team. You will have the knowledge, confidence and experience in managing client communications; from initial enquiry to post event feedback.

Working closely with the Chef Communications Team, the client communications team ensure that all events are delivered successfully to our clientele across predominantly the UK and France, as well as several other European countries.

You will be a mentor and advisor to your team in your areas of expertise, ensuring their continual development as well as overseeing the customer journey and liaising with the other company departments (food development, staffing and sales) to ensure the very best in client experience.

This is a unique opportunity to be part of a
market leading business which is changing the way consumers can enjoy hospitality.

Your role will be pivotal in contributing to the
innovation and development of the Events Department, and as a senior manager, the wider business structures.

The day to day will include:

• Operational mentoring of other team members focussed on client communications.
• Collaboration and communication with the other Senior Managers across all company departments for a cohesive and collaborative approach.
• Leading the team in client communications and documentation of client details on the event management system.
• Ensuring all processes are being followed consistently and review these procedures if required. As well as creating and communicating new processes as the business develops.
• Communication and feedback to the staffing and food development teams for continual improvement of the product and service.
• Ensuring that H&S procedures are being followed in all processes.
• Management and assessment of the Event Management System (EMS) as well as working with the system developers for the review and improvement in functionality for the department.
• Analysis, collation and effective communication of relevant KPI's to the company every week.
• Continual improvement of the department and forward planning.
• Analysis and development of solutions when challenges occur.
• Demonstrating positive and motivational leadership in all elements of the role.
• Managing and presenting client resolutions in relation to client feedback.

THE IDEAL CANDIDATE
This role would suit a confident individual who is used to leading and being responsible for operations or projects.

Experience working in client communications is essential and requires someone with an understanding of the hospitality industry and food in particular.

It can be a fast-paced environment and requires someone who is exceptionally organised and able to work under pressure.

Whilst it would be beneficial to have knowledge of the French language, it is not essential as we have French speakers in the team.

In summary, we are looking for and experienced people manager with

*Experience of hospitality

*Very strong organisational skills and attention to detail

*A logical and strategic approach to work

*An ability to be decisive and have the confidence to make informed decisions whenever necessary

*A commitment to development and improvement, required for a rapidly growing business

*Excellent communication and people skills

*An ability to solve problems and remain calm and positive under pressure

*A positive and motivational leadership style

*Experience training and mentoring a team

*Knowledge of French (desirable, non-essential)


TRAINING & DEVELOPMEMT

This role provides the option of a staged integration into the business and then elevation to a more senior position as you develop.

As a unique business there will be a lot of training required and within our development framework, the first 3-6 months will be focussed on you becoming fully confident in all internal systems and processes.

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