Senior Sact Booking Coordinator - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

To provide a strong leadership role within the SACT (Systemic Anti Cancer Treatment) Booking Coordination team, ensuring that all aspects of treatment booking management are covered and patients receive treatment schedules with all appointments booked, or mapped to the tracking system.

To be the main point of contact for clinical teams with clinic queries, and to help troubleshoot any issues arising or to escalate further to the Administration Manager.

The Senior SACT Booking coordinator will line manage a team of band 3 SACT Booking Coordinators, ensuring that team and individual performance is of a high standard and inline with local processes and policies.

Communication

To support the triaging of referrals by liaising with key clinical staff
To act as a point of contact for queries from clinical and nonclinical staff
To act as a point of contact for patients, relatives and carers. The post holder should
To be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations

Patient Care:

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.

Organising and Planning:

Implement the policy for patients who do not attend (DNA) their appointment
Ensure all treatment capacity is effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slot

Leadership and Management

Daily allocation of workload across the teams.
Line management of admin teams which includes overseeing staffing levels, advertising vacancies, shortlisting, interviewing and recruiting new staff, managing annual leave, conducting sickness returns, annual appraisals, providing cross cover, 121's and team meetings.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.