Service Advisor - Willenhall, United Kingdom - Stoneacre

Stoneacre

Verified Company

Willenhall, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The position - Service Advisor
To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times

A competitive basic salary and OTE up to £32000
Your basic salary will be supplemented by a target driven bonus scheme so you can further boost your earnings.

Support to develop your career through manufacturer training.

The chance to work on quality brands

Benefits:

Attractive Salary
Bonus Scheme
28 holidays (inc statutory bank holidays)
Pension
Modern and computerised equipment
Job security from a growing business
Overtime
Staff Discounts
Onsite parking
Annual Retention Bonus

Key Responsibilities:

To manage all customer interactions on behalf of the dealership

Identify service needs and requirements of the customer

Establish understanding and an agreement with the customer of the work required and agree time frames

Manage the handover and administration of customer vehicles

Explain the work carried out on vehicle, ensuring customers full understanding and authorisation

Manage any necessary liaison with department manager regarding customer dissatisfaction

Follow up in line with dealership procedures

Understand and follow brand service requirements

Maintain product knowledge on the full product range

Maintain relevant systems ensuring accuracy at all times

Accurately complete job cards and reports, including any descriptions of faults reported by the customer

Key Competencies:
Communication

Customer Focus

Relationship Building

Brand Alignment

Experience:

Previous experience within a Customer Service delivery role

Willing to attend manufacture training courses

Competent in ICT, Maths & English

Must have a minimum of 1 year service advisor experience

Preferred experience with RTC & Kerridge /ADP Systems

Job Types:
Full-time, Permanent

Salary:
£26,000.00-£32,000.00 per year

Benefits: