Vendor Sales and Support Worker - Birmingham, United Kingdom - Big Issue Group

Big Issue Group

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Big Issue is looking for a Vendor Sales and Support Worker that will work with us in achieving your mission to dismantle poverty by creating opportunity, through self-help, social trading and business solutions.

You will have a direct involvement in positively impacting the lives of our vendors. You'll be joining a committed and supportive team and an organisation that cares about your personal growth and wellbeing. Not only that, we also offer an ever-growing list of benefits too.

The Big Issue magazine launched in 1991 in response to the growing number of rough sleepers on the streets of London by offering people the opportunity to earn a legitimate income through selling a magazine to the public.

Thirty years on, we've helped over 92,000 vendors earn £115 million but our vendors still face the myriad of problems associated with poverty and inequality.

The Role

You'll accompany vendors on their entire Big Issue journey - from completing their initial induction and selling the magazine through to assisting with financial and digital inclusion and much more.

To succeed in this role and to be able to offer our vendors the best possible support you will have experience and knowledge of working with vulnerable adults in a frontline setting along with proven ability to offer effective sales advice and guidance.

In addition we are currently working hard to build new partnerships and networks in our local area to find opportunities for our existing vendors with more opportunities

and increase our presence in the community to promote TBI as a route out of poverty.

So if you feel passionately about working collaboratively to enact real change then you will have lots of scope within this role.

Other duties include:

Inducting new vendors, understanding their individual needs and goals
Holding regular checkins with assigned vendors to discuss sales, welfare and gauging if they require referral for further support
Working with vendors, both in the office and on outreach, to foster a professional relationship and support their sales aspirations
Selling magazines to vendors, managing pitch allocation, ensuring we have sufficient stock and taking care of banking and sales reporting
Assisting vendors in becoming cashless, by setting up phones, card readers and SIM cards

Skills & Experience
Some of the skills and experience we look for include:

Experience of working with vulnerable adults in a frontline or social care setting
Excellent ability to communicate at all levels and with authenticity both verbally & and in writing
Confidence in dealing with difficult situations or conversations
Peoplefocused and ability to adjust your approach depending on the situation
Confidence in lone working when needed
Respect for the importance of confidentiality and discretion
Knowledge of the homelessness sector is desirable but not essential.
Experience with sales is not essential but any experience within a sales environment would be beneficial to the role

Salary and Benefits offered

Salary of £25,702.45 per annum
Incremental holiday entitlement starting at 25 days per year plus bank holidays (prorata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
Company Sick Pay
Enhanced contribution to our workplace pension
Enhanced maternity pay
Training and development opportunities including an open learning library and management training schemes
Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment

Workplace details
This role could be based at our Big Issue office in Birmingham, but you will be mostly be working out and about within the community

Closing date - 24th September 2023

Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives.

Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.