Business Transformation Programme Lead - Leicester, United Kingdom - IOSH

IOSH

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Business Transformation Programme Lead

Salary:
circa £24,000 per annum (pro rata amount)

Hours per week: 14 hours

Contract type: 12 months

Closing date: 17th May 2024*
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You'll be required to work from our head office in Wigston, Leicester as required and this will be discussed further at interview.

About the role

IOSH is embarking on the implementation of a new CRM system to meet business needs and requirements for the future, as part of a wider business process transformation programme of work to develop our capabilities moving forward.

The Project Lead will work closely as part of the project team including the business sponsors and project manager, and aligned to our external technology supplier.

Acting as Project Lead, the post-holder will work collaboratively across the organisation, particularly with the IOSH Leadership Forum, Project Management Office, Digital and Technical teams & Programme Board.

They will ensure input from, and represent, all business users to refine business requirements, define & implement project goals, communicate with stakeholders, and support the management of the programme through to successful closure and into business as usual.

Role Responsibilities
Take on the role of project lead across IOSH for the Business Process transformation and CRM programme of work.
Lead the development of the CRM strategy aligned with the organisation's overall goals and objectives.

Ensure input, collaboration and a joined up approach with other related projects and workstreams in train, including digitalisation, payment strategies and the IOSH member grades updates.

Develop and implement CRM strategies to optimise member engagement, retention, and satisfaction, and drive commercial revenue growth.

With the project manager, lead the ongoing scoping and requirements for the CRM and ongoing digital projects, ensuring cross-organisational input and customer focused output throughout, representing the business users.

Work collaboratively across the organisation, ensuring all business and customer needs are considered in the development and delivery of existing and new projects.

Analyse and prioritise requirements to ensure they align with business objectives and are feasible within the scope of the project.

Contribute to the effective management and project reporting for the project, enabling the Project Manager to effectively report to project sponsors and project board, highlighting any risks, challenges and opportunities effectively.

Lead, and/or support Heads of Service, in the preparation of papers for the IOSH decision making process, including project boards, Business Management Group and governance boards.

Working with Heads of Service, consider opportunities for ongoing business process improvements, identifying where a programme of work or project may realise customer benefit or internal efficiencies.

Role model IOSH values and behaviours and provide consistent leadership across the organisation.

Taking responsibility for your own health, safety and wellbeing, and undertaking health and safety duties and responsibilities for your role.

Treating all employees, customers and stakeholders with dignity and respect, ensuring IOSH values and behaviours are always demonstrated.
Support the implementation of the sustainability policy and supporting operational delivery strategy by adopting sustainable principles and practices.
Carrying out any other reasonable and necessary duties within the remit of the role and band. The nature of the duties of this role may change and develop, according to the needs of the organisation.

Person Specification
Knowledge

Business process engineering
Business Improvement
Project Management Practice
Business wide knowledge of IOSH

Skills and abilities

Able to lead and drive progress within a matrix structure, demonstrating visible leadership and management across the organisation
Strong budgeting skills
Experience of CRM systems and/or digitisation projects would be desirable.
Demonstrate a flexible, collaborative and approachable manner with the ability to act in a responsive and customerfocused manner.
Agile and Adaptable
Solutions and resolutions focused demonstrating resilience, positivity and a cando attitude to overcome challenges and drive results
Excellent communication skills.

Experience

Business process analysis and business process reengineering
Leading complex projects
Change management
Working in a matrix environment with multiple stakeholders at all levels
Reporting on performance, progress and budgets, including preparing papers for decision making groups

Education