Enhanced Support Worker X 2 - Westminster, United Kingdom - Look Ahead Housing and Care

Look Ahead Housing and Care

Verified Company

Westminster, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job profile:

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

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Job details:
Job details:

Job reference

REQ00441
Date posted
02/02/202 Application closing date
05/03/202 Location
Westminster
Salary

- £24,000. per annum

Package
40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
Contractual hours
40
Basis
Full time
Job category/type
Permanent

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Enhanced Support Worker X 2:

Job description

Recruiting for a Enhanced Support Workers to join our Homelessness and Complex Needs Westminster

GBP £24,000.00 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Shifts Patterns:
Early - 8am - 4:30pm

Mid shift - 12pm - 9:30pm

Late - 1pm - 9:30pm

Any 5/7 days including weekends and bank holidays

Job Overview:

There are 5 hostels in the cluster ranging from high, medium to low support which are all based in the borough of RBKC.

The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough.

The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties.

The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse.

The high support hostel caters for eleven service users with complex needs and is staffed 24 hours a day with the minimum of three staff on duty.

The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues.

The hostels are in close proximity to each other and staff will be expected to work across the units. Two of the hostel supports both male and female customers and three are males only.

Enhanced Support Workers will devise person centered support plans with customers to help them develop the life skills they require to meet their needs and goals.

This will include sign posting them to the local drug and alcohol services to address substance misuse issues.

They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

Undertake keyworking responsibilities for a caseload assigned by the Team Leader / Manager
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Support customers to move on from the service through their identified move on pathway liaising with Housing Options HOST and Clearing House.
Develop and maintain links with all key agencies and service providers in the local community
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

Person Specification:

Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Flexible
Open to feedback and self development
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of selfesteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Ability to cope positively with challenging and diverse behaviour