Business Administration Receptionist - Portsmouth, United Kingdom - The E C Roberts Centre

The E C Roberts Centre

Verified Company

Portsmouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

Are you passionate about delivering top-notch customer service with a flair for working with numbers?

Any family can fall on hard times and find it difficult to make ends meet.

For the last 30 years our amazing team of talented professionals have helped vulnerable families in challenging circumstances to feel less alone.

Our team promotes the belief that things can get better, so every day they go above and beyond to support families to learn the skills needed to keep a safe roof over their children's heads and be the parental role model their children need, enabling them to go on and lead better lives as a result.

This role would suit someone who is enthusiastic and thrives in a customer-facing environment whilst having a keen eye for detail.

You will be responsible for keeping and maintaining up-to-date records and issuing all necessary equipment to new starters, ensuring they are confident with all relevant procedures.

Additionally, you will be involved in supporting the department with administrative tasks and bookkeeping duties to support the finance team.

Key Responsibilities

Act as a receptionist, warmly greeting visitors, handling phone inquiries courteously, and ensuring precise messagetaking
Manage Contact Centre referrals, coordinate with referrers, and oversee administrative tasks. Ensure timely resolution of pending referrals within set KPI timelines
Administering starter and leaver processes, overseeing setups, removals, and allocations of items like mobile phones, fobs, and keys. Monitoring, issuing, and handling related queries, troubleshooting any issues
Provide admin support to centre staff: distribute mail, manage postage, and proficiently handle word processing tasks
Overseeing invoices, receipts, and bank statement reconciliation for accurate financial records, ensuring proper authorisation for all expenses
Record transactions in accounting software (like Xero), while carefully tracking expenses for thorough financial management
Assist in office supplies management, ensuring excellent service to all stakeholders.
Experience working in a customeroriented environment, managing confidential information and adhering to GDPR policies
Strong administrative skills with bookkeeping ability
Strong IT skills, including use of Microsoft Word and Excel.
Experience using Xero would be advantageous
An organised and proactive attitude

What's in it for you?
- £20,972 FTE