Customer Complaints Officer - Exeter, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Exeter, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently working with a Local Authority who are looking for two complaints officers to work within the new Customer Experience team in Customer Access & Digital Services and to support the centralisation of the Directorate feedback process.

Be the first point of contact in relation to feedback to the Directorate, ensuring collation of information and producing high quality responses to residents
Work as a member of the Customer Experience central team, to oversee the effective and efficient running of the feedback processes, and ensuring that the Council is fulfilling its statutory and regulatory obligations
Investigate and respond to complaints concerning the Directorate within agreed policies and practices to achieve satisfactory resolution for the customer
Work with the Customer Standards Lead and colleagues in the Customer Experience Team to manage the directorate's customer feedback (compliments, comments & complaints)
Deliver a high level of customer satisfaction with the feedback process through resolving as many complaints as possible at an early stage and finding opportunities to develop and maintain positive customer relationships