Customer Service Coordinator - Manchester, United Kingdom - McNamara Recruitment

McNamara Recruitment

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Co-ordinators x3 (Ongoing Contract)

Monday - Friday (With the option of working occasional Saturdays)

£12.50 per hour

Hours of work: 8-4:30pm, 9-5:30pm, 9:30-6:00pm
Do you want to work for a forward-thinking and fast growing company that truly believe in supporting and progressing their people?

My client is looking is an extremely successful, independent Telecoms company based in Manchester/Irlam and they are looking for someone with solid Customer Services experience who is used to working towards deadlines within a fast-paced environment.

They have an extremely friendly and inclusive culture and they consistently promote a welcoming and rewarding environment to their employees.

The duties of the Customer Services Co-ordinator will involve:

Taking calls and queries from Providers and Engineers.
You will work closely with the Field Support teams and internal teams to update on the progress of all orders that have fallen into delay on the day of the install.
Updating the Salesforce CRM system and live trackers.
Preparing daily and weekly reports to the internal teams.
Keeping the customer updated throughout the installation process.
Efficient case management, dealing with cases through to completion.
You will need previous Customer Services/Administration/Coordination experience.
We are ideally looking for people with experience of using a CRM, ideally Salesforce but training will be given and Word, Excel and Outlook.