IT Field Support Technician - London, United Kingdom - Edward Mann Group
Description
We are currently looking for an
IT Field Support Technician for our client to provide support for internal staff, members, and overall community by responding to inquiries and support requests.
Responsibilities (but not limited to)
- Support all users in setup, maintenance and repairs including laptop computers, peripheral devices, printers, and projectors.
- Perform troubleshooting to diagnose/resolve problems.
- Install new hardware and software
- Create and maintain accounts and security groups in Active Directory
- Technical documentation and FAQs
- IT Ticket Management
- Logs tickets and coordinates ticket resolution
- Provide guidance to users on how to operate software
- Work with equipment vendors
- Computer or network equipment shortages
Required Knowledge/Skills, Education, and Experience:
Required Experience: 1+ years' experience as an IT technician.
- Strong knowledge of Windows ecosystem
- Knowledge about networking e.g. cabled and Wifi networks
- Other requirements:
- Excellent diagnostic and problemsolving skills
- Strong customer focus
- Understanding of diverse computer systems and networks
Other preferred Knowledge/Skills, Education, and Experience
- Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional, Cisco, etc)
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