Supported Accommodation Support Assistant - Rochdale, United Kingdom - 4Recruitment Services
Description
4Recruitment Services are seekingaSupport Assistant.The post is to work in a supported accommodation for male and female couples and single people affected by homelessness and aged 16+.This includes people with substance misuse issues, low to mediummental health issues and/or an offending history.
The role involves 121 support of individual customers, as well as admin and reception cover.The working hours are shifts, either 08:00-16:00 &12:00-20:00 and will involve some weekend cover
DUTIES AND RESPONSIBILITIES INCLUDE:
- Act as an initial point of reference on the phone, or in a reception area as required.
- Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.
- Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
- Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.
- Contribute to the formulation and delivery of person centred support plans.
- Assisting clients with daytoday support and tenancy issues.
- Using IT systems appropriately including adding updates to the Support Database.
- Advises management promptly of any signs of problems or concerns about a client.
- Recognises signs of distress in clients and identifies ways to reduce this.
- To correspond and liaise as necessary with external agencies on behalf of clients.
- Report repairs and maintenance needs behalf of the client following agreed procedures.
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
- Address and report any issues of antisocial behaviour to a senior staff member.
- Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
- Promote and encourage a high level of client involvement, consultation and communication.
- To clean and prepare rooms as appropriate.
ESSENTIAL REQUIREMENTS:
- Experience of working with vulnerable client groups.
- Experience of housing management and/or social care environment.
- Ability to resolve the conflict, complaint and being proactive.
- Computer skills upper intermediate is necessary. Spreadsheets, PowerPoint, Access, Microsoft word are essential
- The role will need more than admin skills as role holder will have daily contact with residents that have complex needs
- Good communications skills are highly required.
- Enhanced DBS Check
What we offer:
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
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