Client Relationship Executive - Bromley, United Kingdom - Judge & Priestley

Judge & Priestley

Verified Company

Bromley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location

Bromley

Contract Type

Full-Time Permanent

Closing Date

09/07/2023

Exciting Opportunity at Judge and Priestley LLP

We are a leading regional law firm, serving a wide range of commercial and private clients across London and the surrounding counties, from our Head Office in Bromley.

Established since 1889, we've come a long way and today we are a modern, progressive practice, proud of our record on diversity and inclusion and reputation for training and promoting staff from within the business.

The Client Relationship Executive (CRE) role is to assist the fee earners and the marketing team to handle in-bound new client leads, support new clients with queries and issues raised whilst their case is live and to follow up after the matter has been closed to gather feedback and encourage clients to leave online reviews for the business.

This is an office based role and the CRE we will attract potential customers by answering service questions; providing details of pricing and quotes and putting them in contact with the appropriate team / solicitors to deal further with them.

Responsibilities - the CRE will be expected to:

Attend to inbound enquiries in a professional and friendly manner.
Engage with potential clients to understand their query and answer general questions where appropriate.

Provide pricing details and quotes where applicable or forward the query to the appropriate internal team where necessary (for complex legal queries).

Follow up on initials enquiries within agreed timescales to ensure queries have been adequately addressed.
Set up and maintain Prospect (preliminary)records in our case management system.
Proactively encourage and facilitate Prospects to progress to the next stage e.g. an appointment with a solicitor.
Assist with client onboarding.
Oversee general client experience during initial and onboarding stages.
Query nonconverting Prospects as to why they have not chosen our service price, service etc.
Follow up with clients on completion of work to encourage the return of satisfaction surveys, online reviews, particularly positive / negative feedback etc.
Maintain professional and positive relationships with clients.
Provide regular reports on conversion volumes and rates.
Feedback market and competitor intelligence to appropriate teams.
Assist the marketing team with administrative and general functions.
Has a professional and friendly manner with positive outlook.
Ideally has customer service and administration experience in an office environment.
Has excellent communication skills verbally and written.
Is selfconfident with strong phone contact handling skills and active listening.
Ideally has experience of establishing, developing and maintaining positive business and customer relationships.
Ideally has proven customer support / relations experience.
Ability to meet targets and deadlines where required.
Is confident to work with limited supervision.
Has the ability to develop personable and professional relationships with a wide range of people within the firm.
Has good knowledge of MS Office, including Outlook, Word, Excel.
Understands the significance of working towards SLAs and able to meet them.

Some sales experience may be useful.

Other information;
Full time or part time (possible job share).

Training in understanding our services will be given, but the role may be especially suitable to someone with some previous background in legal support services.

We are a leading regional law firm, serving a wide range of commercial and private clients across London and the surrounding counties, from our Head Office in Bromley.

At Judge & Priestley, we invest in our expertise. We recruit the best people and we are proud to retain them.

Our teams have access to the latest resources and the continuing professional development opportunities they need to remain at the forefront of commercial legal practice.