Executive Property Manager - Bracknell, United Kingdom - AMR - Specialist Property Recruiters

AMR - Specialist Property Recruiters

Verified Company

Bracknell, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT THE ROLE:

Our Clients Property Management department offers a fantastic opportunity for proactive and outgoing administrators to progress their career in a client focussed role that rewards excellent customer service, attention to detail and up selling skills.

KEY RESPONSIBILITIES:

Provide a designated group of client's with property management services encompassing renewals, repairs, deposits and lettings account.
Deal with enquiries and ensure they are dealt with efficiently and in line with agreed service standards. Refer complex, difficult or legal queries to manager or relevant expert.
Follow the procedures/process maps for their areas of activities ensuring key time scales are met
Investigate/ resolve queries and problems. Advise/recommend course of action on property issues
Maintain and use office systems effectively and update property files and computer data bases
Issue correct documentation (e.g. letters/legal documents) to relevant parties in a timely manner
Liaise with third party supplier to arrange works to be undertaken
Develop and build strong relationships with key Clients and treat them as individuals
Liaise/negotiate between Landlords and Tenants
Ensure that all relevant people are kept informed and up to date with progress particularly in relation to client issues / complaints. Manages expectation and ensure you follow up all queries.
Advise the branch promptly of issues that arise and keep them up to date with all relevant issues
Takes appropriate action to preempt complaints. Takes appropriate action to investigate and resolve complaints.
Promotes additional services and meet third party referral targets
Comply with lettings administrative procedures and all relevant legalisation, Codes of Conduct and Practice and Due Diligence procedures
Seek to continuously streamline and improve current processes and procedures. Actively take on feedback from Clients.
Total factored property portfolio

ADDITIONAL TASKS BASED ON SENIORITY:
Executive Property Manager

Total factored property portfolio
Mentoring and training new starters
30+ calls and equivalent notes
3 rd party budget; To achieve the below monthly % using welcome calls uploaded, renewal offer agreed and renewal declines as per NG activity log Virgin 85% Refurbishments 85% Insurance 65% Removals 65%
At least 2 PM upgrade

Deputy Team Leader