Customer Service Advisor - Bradley Stoke, United Kingdom - Signature Recruitment

Signature Recruitment

Verified Company

Bradley Stoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Signature recruitment are proud to be partnering with a well known FMCG brand based in Aztec West, North Bristol. These guys have been operating in Bristol for over 60 years and have a fantastic local brand reputation.

They are on the hunt for a CustomerService Advisor to join a friendly, family feeling team and support customers from all over the UK.

Salary & Benefits
- £22,500

4.5 day work week
Excellent Holiday Entitlement (25 days a year plus Bank Holidays) with additional Entitlement for long service
Company Pension Scheme
Enhanced Maternity / Paternity pay (24 weeks full pay, 15 weeks statutory for maternity and 2 weeks full pay for paternity)
Life Assurance Cover

Responsibilities:

Provide excellent customer service at all times, ensuring a positive 'can do' approach to queries, warranty claims, and complaints
Demonstrate problemsolving skills and an ability to work in a fastpaced environment, managing difficult conversations with customers when they arise
Be professional and polite in written and spoken communications to all parties, including internal and external stakeholders
Work closely and collaboratively with all members of the Aftercare team in support of resolving customer issues
Be positive and adaptable to new ways of working, contribute to new ideas for continuous improvement of current processes. Proactively provide feedback to your line manager

Experience required: