Customer Assistance Coordinator- Remote - Cheshire, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Cheshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an extremely varied opportunity which requires excellent communication skills both written and verbal.

You will be involved in a variety of customer service tasks including managing telephone calls and recording all correspondences in accordancewith GDPR.

This role will be working within the medical claims department of the business. This role will be permanently working from home with all equipment provided.

Client Details
My client are a global organisation who offer a hugely supportive working environment for all staff members. They provide full training and offer excellent career progression up to senior management level. You will need to have - 3 years experience workingin a call centre role.

Description

Managing a high number of inbound calls
Recording all corespondents on the CRM system in a accurate manner
Provide an excellent standard of customer service
Organise confirmations for medical appointments
Process payments
Operate in accordance with FCA regulations

Profile

Excellent communication skills
Organised with the ability to multi task
Accurate with good attention to detail
Ability to work well under pressure
Flexible to work 24 hour shift pattern (will include days/evenings/nights/weekends)
Must have a landline to take incoming calls

Job Offer
Full training

Career progression

Overtime rates

Supportive working culture