Administrator - Cirencester, United Kingdom - The Virtual Recruiter
Description
Job Title - Portfolio Administrator
Salary - £23,000 + bonuses available
Location - Hybrid, work from home and from the office in Cirencester
Hours of work - Monday - Friday 9am - 5pm
Benefits - 25 days + Bank Holidays, laptop, phone, work from home, supportive team with a positive culture, progression opportunities, exciting growing company
Who are we?
Hassle Free Boilers have been installing sustainable energy systems nationwide for almost a decade.
In fact, we have already installed over 9,000 systems across the UK helping thousands of families to reduce their carbon footprint as well as fuel bills.
We pride ourselves on providing a first-class service by employing highly vetted gas safe engineers to install boilers up and down the country.
We offer a full range of systems to suit any home on any budget, working with the UK's leading manufacturers including Worcester Bosch, Vaillant and Viessmann.
Job overview
Working within our Portfolio team we'll be expecting the role holder to deliver a second to none customer service and administration experience.
Whether you are dealing with customers, installers or suppliers you'll need to treat everyone's query like it's your first and only one that day.
The Customer Services team forms an integral part of our customer journey and is a very important department to our business success.
Responsibilities and duties
- Scheduling work with an appropriate engineer.
- Assisting customers with any post installation care and account queries.
- Managing customers' accounts and collecting payments.
- Delivering a second to none customer service experience, which may include dealing with customer complaints and answering detailed technical queries about our products and services.
- Making outbound calls to customers/contractors to confirm appointments and completing customer satisfaction surveys whilst handling any incoming calls of the same nature.
- Assisting to improve processes which may help the business improve its activities.
Who are we looking for?
- You'll be a natural problem solver with the ability to think outside of the box.
- An excellent team player with interpersonal skills, great communication and customer service skills.
- Have experience in a customer service environment, including the use of telephone and computerbased customer relationship management systems.
- Have good writing skills, with accuracy and attention to detail.
- Have a flexible and adaptable approach to work with an ability to work to tight deadlines and a demanding schedule
- Experience in a similar role would be desirable, but not essential.
Benefits
- Salary £23,000.00 per year
- Enrolment onto a pension scheme
- Hybrid Remote working
- All equipment provided
Job Types:
Full-time, Permanent
Salary:
£23,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Cirencester: reliably commute or plan to relocate before starting work (required)
Work Location:
Hybrid remote in Cirencester
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