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Neighbourhood Services Coordinator Rbkc272390 - London, United Kingdom - London Tri-Borough Councils

London Tri-Borough Councils

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Summary:

Salary range:
£39,615 - £47,736 per annum (Pending pay award)

Work location:
London

Hours per week: 36

Contract type:
Permanent

Vetting requirement:
Enhanced DBS Check

Closing date: 11th June 2023

Interview date:
Week commencing 26th June 2023

About Us:

Solving local issues in partnership with residents.

In Kensington and Chelsea, we put local people and local businesses at the heart of decision-making, working in partnership with them to provide quality services that are responsive, effective and efficient.

Many of our communities are continuing to struggle following the Grenfell tragedy, and their challenges have become particularly acute during the pandemic.

Our team of Neighbourhood Services Coordinators plays a crucial role in advocating for tenants and leaseholders living in council owned and managed properties.

We are committed to ensuring everyone can access the support they need, when they need it.

The Role:

In this challenging role, you'll draw together a range of support services for residents - including caretaking, repairs and social services - to provide a truly person-centred approach.

From noise nuisance, hoarding, to property transfers, you'll juggle a complex workload.

Often the first point of contact at times of difficulty, you'll solve problems in partnership with residents, and help them understand how council policy and procedures relate to them.

You should also expect to liaise with outside agencies such as the police and environmental services, as well as councillors and MPs.

From time to time you will also be called upon to deal with emergencies.

Please refer to the
Job Description for more information

About You:

Caring but pragmatic, you're likely to have a background in frontline housing management, where you will have developed good insights into the challenges people face and how to address them.

A strong commitment to equality and inclusivity is vital. You'll be a sensitive communicator, able to adapt your approach to different people and circumstances. You'll also be calm under pressure.

While much of the role is based in the community, you'll need to be capable of following up issues through formal channels, which will require knowledge of housing and landlord legislation, and good writing skills.

In return, you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

As part of the selection process, you will be required to conduct online assessments that will be used in the decision-making process.

You will be required to complete the online assessments in advance of the interview.

Application process

Additional information

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.