Customer Service Coordinator - Hull, United Kingdom - Heron Foods
Description
Customer Services Coordinator / Receptionist, Hull (Melton, HU14 3HJ), part time, 24 hours a week (Monday, Wednesday & Friday), salary £14,000 per annum.
Heron Foods is a food retail business providing its customers with high quality, low priced products.Since joining forces with B&M we have continued with our ambitious and exciting growth plans, now with over 300 stores and with new store openings month-by-month.
Heron Foods offers the opportunity to work within a rewarding environment with excellent development opportunities. This is an exciting time to join our business
The Customer Services Coordinator / Receptionist function provides support to various areas of the business to help ensure customers receive a first class offering of products, services and overall customer experience.
The role is varied and requires a pro-activeapproach, taking ownership of tasks and working closely with the PA & front of house team.
Key responsibilities and duties:
- Maintaining an accurate log of all customer interactions and feeding back to relevant departments and managers and highlighting any trends or problem areas.
- Keeping an accurate log of all customer complaints in line with GDPR guidelines.
- Covering the reception during lunchtimes and holidays. Holiday cover notice will be given in advance.
- Managing and redirecting general queries from stores & customers
- Creating the 'Heron Highlight's' twice weekly marketing newsletter
- Sending out communications to the business
- Booking meeting rooms and organising lunches.
- Receiving visitors
- Purchasing stationery and ad hoc supplies
- Updating pool car calendars
- Updating store opening times and numbers
- Providing support to the MD and Senior Management Team in PA's absence.
If this sounds like the role for you, we'd love to hear from you.
Additional keywords:
Customer Services Coordinator, Customer Service Assistant, Customer Services Administrator, Customer Advisor, Customer Coordinator, Customer Experience Advisor, Client Services, Customer Success Advisor, Client Support, Receptionist.
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