Customer Services Representative - Edinburgh, United Kingdom - Sanderson

Sanderson
Sanderson
Verified Company
Edinburgh, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We have a mix of roles available for Customer Service Representatives, some are primarily phone based, and others working in the Back Office providing support to customers when they need it the most including advising members on policy details, resolvingqueries, collaborating with independent financial advisors and most importantly, providing customers with an exceptional level of service.


Summary of the role:


  • Working hours are 35 hours per week, Monday to Friday between 8am and 6pm (flexible hours available) so no evening or weekend shifts that would impact on your family and social lives
  • Offering permanent roles, full or part time.
  • Hybrid working is available once you are competent in your role after the initial onsite training period.
  • The salary for the role is up to £23,000 per annum based on skills and experience.
  • Based in Edinburgh City Centre so easily accessible by train or bus and car parking is available nearby.

What we're looking for:


  • You have a passion for helping people and providing great service. Many of our Customer Service Representatives have gained this through work in a call centre environment, retail, hospitality, travel, or other customerfocused environments.
  • What is important to us is your ability to communicate easily on complex matters and an exceptional positive attitude to providing service and a commitment to learning
  • Good PC skills and knowledge of Microsoft Office (e.g., word, excel) together with attention to detail are essential for this role.

Benefits:


  • We offer 23 days holiday (plus bank holidays).
  • Eligibility for an annual discretionary bonus scheme.
  • A contributory company pension scheme.
  • Excellent employee wellbeing and assistance support programmes.
  • A range of employee discounts saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services.
More jobs from Sanderson
See all jobs of Sanderson